With deep roots in the St. Louis community, our team of experts at STL Fertility
provide the high touch and hands-on experience that fertility patients deserve,
supported by clinical outcomes that exceed U.S. benchmarks. We love our STL
Fertility team and know you will too. Come feel what we mean at STL Fertility
Front Desk Coordinator Job Description
Responsible for being the face of the practice including greeting and registering patients and
ensuring a smooth flow of patients. Working toward the common goal of providing excellent
customer service to patients and visitors to the practice. Types routine correspondence and
reports from dictation or handwritten copy. Answers telephones, screens callers, relays
messages, and greets visitors. Relies on instructions and pre-established guidelines to perform
the functions of the job. Works under immediate supervision
• Responsible for the daily coverage of reception area including answering incoming calls,
greeting and registering patients, and ensuring a smooth flow of operation and
customer satisfaction.
• Welcomes patients and visitors by greeting them in person or on the telephone in a
timely manner
• Responsible for faxing and processing patient records as they come in and when they
need to be sent out
• Acts like a communication center by answering the phones and directing all phone
messages to the appropriate individuals. Assists in receiving, signing for deliveries and
distributing mail
• Maintains a neat, clean reception area and waiting area
• Retrieves all messages from voice mail system daily and notify the appropriate staff
Our Family is here to help build yours.
• Assist various departments with special projects as needed
• Act as a resource for new hires by provided necessary training for the front office
process, patient care, etc
• Other duties and projects as assigned by supervisor
Education and Experience:
• High School Diploma or equivalent
• Minimum 2 years’ experience working in office setting, Medical background a plus.
Competencies:
• Ability to remain calm in stressful situations
• Ability to communicate accurately and concisely
• Excellent interpersonal skills
• Ability to access, input, and retrieve information from a computer
• Knowledge of office procedures
Benefits:
• Heath., Dental, Vision insurance
• 401(k) including company match
• Incentive program
• Paid time off
Schedule:
• Monday to Friday at one location
